Introduction
Manual processes slow businesses down and create room for mistakes. Business process automation (BPA) uses software to streamline repetitive tasks, freeing people to focus on higher‑value activities.
What is business process automation?
BPA involves using technology to execute routine processes such as data entry, approval workflows, reporting and notifications. By encoding rules in software, organisations eliminate manual steps and ensure consistent execution. Studies suggest that automation projects can reduce operating costs by 25–35% and increase productivity by up to 40%.
Benefits of automation
Automated workflows reduce human error, accelerate turnaround times and improve data integrity. They help businesses scale operations without proportionally increasing labour costs. For accounting and legal firms, automated invoice processing and client intake free up professionals to focus on advisory services. In any industry, automation creates a reliable foundation of high‑quality data for better decision‑making.
Use cases
Common examples include integrating approval processes with email notifications, generating reports automatically, updating CRM systems based on user actions and sending reminders. In ecommerce, order fulfillment can be automated from purchase to shipment. For service providers, automated scheduling and invoicing improve efficiency and customer satisfaction.
Case study: Our workflow tool
We developed a bespoke workflow tool to handle incoming leads. The application routes inquiries to the right team member, triggers approval processes and updates the CRM automatically. This automation saved hours of administrative work each week, reduced bottlenecks and allowed staff to concentrate on strategic projects.
Implementation considerations
Successful BPA requires careful planning. Map your existing processes, identify bottlenecks and choose the right technology platform. Engage employees early to reduce resistance and provide training. Monitor automated workflows to ensure they continue to meet business objectives.
Conclusion
Automation transforms how organisations operate. By investing in custom applications, CoreIT reduced costs, improved accuracy and empowered its team to focus on growth.